Privacy Policy

Effective Date: Updated on March 2023

PLUX Wireless Biosignals S.A. ("PLUX", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use our website and services. By using our website and services, you agree to this Privacy Policy.

Website Owner and Contact Information

Legal name: PLUX Wireless Biosignals S.A. Mailing address: Avenida 5 de Outubro, 70, 2º Floor, 1050-098 Lisbon, Portugal Email: hello@pluxbiosignals.com

Personal Information We Collect

We collect personal information that you provide to us when you use our website, such as when you register for an account, place an order, or sign up for our newsletter. This information may include your name, email address, mailing address, phone number, and other contact or identifying information.

Non-Personal Information We Collect

We also collect non-personal information, such as browser types, operating systems, screen resolutions, device types, and device branding. This information helps us understand how users interact with our website and services, and allows us to improve our offerings.

Cookies and Tracking Technologies

We use cookies and other tracking technologies like heatmaps and Google Analytics to improve user experience, usability, and marketing activities. Users can set their preferences on the cookies banner or manage and request access to their data at the following links:

https://www.pluxbiosignals.com/pages/gdpr-compliance
https://www.pluxbiosignals.com/pages/ccpa-compliance
https://www.pluxbiosignals.com/pages/appi-compliance

How We Use Your Information

We use your personal information to process your inquiries and requests, manage your account, send you updates and promotional materials, and improve our products and services. We may also use your information to contact you about products, services, or events that may interest you.

Third-Party Privacy Policies

We use third-party services and tools that may involve your data to carry out our business activities, such as contacting you, processing your inquiries and requests, or improving our products. PLUX cannot control the privacy practices and data protection policies of third parties. However, we want you to know which tools we use, so you can be sure that your data is being handled with caution.

1. Google Services – Privacy Policy: https://policies.google.com/privacy
2. Odoo ERP / CRM Tool – Privacy Policy: https://www.odoo.com/privacy
3. Exemptify – Privacy Policy: https://exemptifyapp.com/privacy-policy
4. Klaviyo – Privacy Policy: https://www.klaviyo.com/privacy
5. Vitals – Privacy Policy: https://vitals.co/privacy
6. HIKO Social Login
7. Tidio Chatbot – Privacy Policy: https://www.tidio.com/privacy-policy
8. Klarna – Privacy Policy: https://www.klarna.com/international/privacy-policy
9. Shopify Third-Party Apps - Privacy Policy: https://www.shopify.com/legal/privacy

Shipping Service Providers

We rely on Shipping Service Providers such as DHL, FedEx, UPS, and others to deliver your orders or replacements. We submit the following data to these providers:

Name and address of the receiving customer, institution, university, or company (including contact person)
Telephone number

For any shipping-related questions, please contact us at hello@pluxbiosignals.com. PLUX is not responsible for the privacy policies of our Shipping Service Providers. Please visit their websites for more information about their privacy policies.

Data Retention

We will retain your personal data for at least 3 years. You can request a data report or deletion of your data at any time.

Children’s Privacy

We do not collect or maintain information from children and minors.

Privacy Policy Updates

We may update our Privacy Policy from time to time. If any changes occur, we will notify registered users by email.

Consent and Jurisdiction

By using our website and services, you consent to our Privacy Policy. Any disputes arising from the use of our website or services will be governed by the laws of Portugal and GDPR regulations.

Contact Us

If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please feel free to contact us at hello@pluxbiosignals.com.