Time to Ship
Most of the orders can be shipped within a couple of business days (~1 week) if we have all the items available in stock. However, in some cases the time to ship may take longer, for instance if additional documentation review is required to process your order.
Our standard ship time frame is:
- up to 30 business days upon order confirmation for standard products
- up to 45 business days upon order confirmation for customized products (e.g. third-party sensor customization).
Note that higher volume orders (> 100 units) may require special review from our production & operations team with longer time to ship times. We recommend you to send a ticket to our Customer Support team if you want more informations about your order.
Packages are generally ready for shipping within 1 to 2 days. We offer the following shipping options:
- Standard shipping (7 to 15 business days)
- Express shipping (1 to 3 business days)
- Pick up at PLUX (for Lisbon, Portugal shipping addresses or upon request)
All orders have a tracking number that will be sent to you once the order is dispatched. Parcels sent by courier can be tracked on the carrier website, while standard mail parcels can be tracked using link while in Portugal and using your national postal service tracking tool afterwards.
When shipping to countries outside the EU, customs clearance and import fees may be applied. Each country has its own rules and regulations (which often depend on the ordered items) and we are unable to provide estimates for these costs. Imports and associated costs (e.g., local taxes, customs fees) are handled and paid by the customer at the destination's local customs.
Changing Orders During the Shipping Process (i.e. your order has left our offices and is on its way to you)
While we are happy to change your order to meet your expectations, changes made after your original order has been shipped may be charged with additional shipping costs to ship any extra products.
Orders Refused at Customs
If your shipping destination is located outside the EU, your local customs may apply additional taxes and fees on top of the total value of your order before releasing your order. This also applies to EU customer who make purchases with different billing and delivery addresses and/or countries.
Unfortunately, we have no control over these fees. Imports and associated costs (e.g., local taxes, customs fees) are handled and paid by the customer at the destination's local customs.
Orders refused at customs and returned due to unpaid taxes and/or fees will only be partially refunded as any resulting fees and charges will be deducted from the refund amount or added to your overall order if you'd like to re-ship your order. Please see our Shipping Policies for more information.
If your local customs is refusing to release your order for any other reason, please contact check our Support Page for more details.